- Reports to work on time in a neat and clean uniform.
- Obtains instructions from manager at the beginning of the shift.
- Serves coffee/espresso drinks to guests, in a friendly and outgoing manner.
- Maintains effective portion controls in the Espresso area using established pouring methods.
- Keeps Espresso area neat and clean throughout service.
- Collects currency, makes change and gives receipt with every transaction.
- May assist with dining room attendant duties and banquets and events; Includes bussing tables, running food & beverages, assisting with set up, service and clean-up of events, and may include shifts as Pool attendant at Glacier Park Lodge.
- Takes part in all sales goals and incentive programs. Greets and informs guests of promotions and makes yes-yes choices available to the guest.
- Participates in on-going employee training and accepts coaching and feedback professionally.
- Ensures standards of appearance, safety and sanitation are maintained on a daily basis.
- Handles guest concerns in a professional manner and takes fast and appropriate action to solve problems.
- Responsible for following federal, state and company policies and regulations for serving (alcoholic) beverages in a responsible manner.
- Maintains line of communication between Manager, Host/Hostess, Kitchen, Bar and Event staff.
- Adheres to all Company policies and regulations.
- May be assigned shifts working with Events team for setup, serving, bussing, bartending, etc. of wedding and other group events at the hotel.
- Assists with other responsibilities as requested.
This list of duties is intended to be representative of many of the tasks associated with this role.
However, Pursuit and the Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business.